At Lizsean, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help. Please review our refund and return policy below:

Eligibility for Returns

• Items must be returned within 90 days of delivery.
• Products must be unused, in their original condition, and with all original packaging intact.
  

How to Request a Return

1. Contact our customer service team at contact@lizsean.com to initiate a return.
2. Provide your order number and a brief explanation of the issue.
3. Once your return request is approved, we will provide instructions for sending back your item.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 30 business days to your original payment method.
• Shipping costs are non-refundable, and you are responsible for return shipping unless the item is defective or we made a mistake.

Exchanges

• We replace items only if they are defective or damaged. If you need an exchange, please contact us at contact@lizsean.com.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 30 days of delivery. Provide photos of the damage or defect for faster processing.

Non-Returnable Items

• Gift cards
• Downloadable software products
• Personalized or customized items
• Items marked as final sale

Late or Missing Refunds

• If you haven’t received a refund after the stated processing time, please check with your bank or credit card provider. If the issue persists, contact us at contact@lizsean.com.

If you have any questions or concerns, feel free to reach out to our team. We’re here to help!